Music is all around you; when you are walking down the street, standing in an elevator, doing your grocery shopping, or taking you children back to school clothes shopping. You would be surprised that even though you are hearing the music and not necessarily listening to it, it will still have an effect on how you are feeling during the day.
In “The Role of Cognitions and Emotions in the Music-Approach-Avoidance Behavior Relationship” by authors Jillian C. Sweeney and Fiona Wyber, their main goal in this article is to test the effect of two characteristics of music, tempo and genre, on consumers’ emotional states, cognitive processing, and to determine the emotional states and cognitive processing on intended in-store behaviors. This also happens to be the thesis statement in the article. Even though there is not a clear context, the subject of music on consumers’ emotional states and the claim hoping to be able to determine the emotional states and cognitive processing on intended behaviors in stores. This is a very well written thesis statement that does fully connect to the article and the supports given after it. One drawback is that the audience this article was written for, meaning the diction that has been chosen, suggests that this article was written for a more scholarly audience by using some phrases that our peers would not be quite sure of.
The claim of this article is suggesting that if you do play music while people are shopping, say in a grocery store, or a mall, that it will have an effect on that person’s mood whether it is positive or negative. Based on personal opinion, I agree with the point their thesis statement is trying to make. In previous articles I have written about, they all state that music can influence your mood, well-being, and performance. This statement supports what I believe. I also believe that I think they did really well showing evidence of their argument. There are a lot of tables, graphs, and charts to support their evidence. For example, in Figure 1, it models the relationship between music, cognitive processing, and emotional states and approach-avoidance behaviors. The difference from this table and other tables in opposing articles is the simplicity of this article. It is made extremely easy to read and understand.
There is a lot of information supporting their idea and about a couple paragraphs refuting the idea that music influences a person’s mood. These refutation paragraphs make the paper stronger because it gives the authors a chance to argue with their peers who have opposite beliefs.
For example, in Figure 2, to test the effectiveness in music while shopping, one graph in particular constructed by Sweeney and Wyber tested pleasure and arousal and service quality and merchandise quality. They also tested the subject’s being tested how they felt when they listened to Tempo 0, or music with a slower tempo, and Tempo 1, music with a faster tempo to see which type of music caused a certain type of emotion. This graph also tested two types of genres, top 40 and classical music. After both the results of the tempos and the genres were recorded, they tested them against each other to see if they corresponded with each other. The results were that they did, tempo 0 corresponded with classical music where as Tempo 1 corresponded to top 40 music. Even though this was shown in graph 2, it is shown in other tables throughout the articles as well. I believe that this article argues their belief extremely well with a lot of details, evidence, and by the way it was written. Without any grammatical errors in this article, it is a very well written article filled with lots of useful information and experiments to support it.
The results of this article and experiment showed a number of helpful things to store managers to get their customers more interested in buying their products. Research from this experiment revealed that if the customers liked the music playing in stores, they were more likely to feel aroused and praise the quality of the service and also merchandise of the store they were at. These experiments also show that the majority of shoppers enjoyed listening to slow top 40 music. Top 40 music, with a slower tempo, seemed to make the customers more talkative and friendlier to strangers and staff. Finally and most importantly, store owners should avoid mixing tempos and genres for one specific store. The goal is to try and pick music that their customers will like, not necessarily are familiar with.
Music creates an atmosphere for where ever you are, whether it is at the store, restaurant, or on the train. I believe this article would greatly help out someone who was struggling to open up a new business or to “spice up” an old business. Music creates an environment “in which sight, sound, smell, taste, and touch act together to create a powerful and consistent image that cannot be attained from one sense alone” (19).
WORKS CITED
1.) Jillian C. Sweeney, Fiona Wyber, (2002) "The role of cognitions and emotions in the music-approach-avoidance behavior relationship", Journal of Services Marketing, Vol. 16 Iss: 1, pp.51 - 69